Menu Close

COVID-19: Updates

COVID-19: Updates

Temporary COVID-19 Restrictions: Guest and Visitor Guidelines:

New Protocols

Guests and Visitors

  •  Effective May 1, we are accepting additional guests, subject to room availability and new COVID-19 policies designed to help ensure everyone’s safety. Requests for temporary housing will continue to be processed via our Referral Form, which is available from the patient’s healthcare provider. Please click here for instructions.
  • Once we receive a completed Referral Form and conduct a background check, our staff will prescreen potential guests over the phone using a standardized COVID-19 questionnaire.
  • Occupancy is limited to one patient and one caregiver per room. Total occupancy of the House at any one time cannot exceed 20 guests.
  • No visitors are allowed except for medical personnel.
  • Diligent hand hygiene practices are required. Face masks must be worn when entering the House and in all common areas. Kathy’s House will provide one mask per day to each guest.
  • Kathy’s House will not provide transportation services to guests.
  • Written guidelines with more details will be provided to new guests when they arrive for their stay.

Additional Guidelines

  • Volunteers: Volunteer services, including volunteer-cooked meals, projects, and other activities, are suspended until further notice.
  • Staff: To keep our staff and guests safe and the House operating smoothly, a limited number of housekeeping and guest services staff will be working onsite at any one time. Administrative and other staff will continue to work at home.
  • Vendors and delivery personnel will be met outside the building. 
  • No outside visitors are permitted, including House tours and meetings.


May 7, 2020

The well-being and safety of our guests is extremely important. To help prevent the spread of COVID-19 infections (coronavirus) at Kathy’s House, we have put new safeguards and protocols in place. These policies are in addition to our current practices to mitigate the risk of infection. They are based on recommendations from the Centers for Disease Control and Prevention (CDC) and collaboration with our healthcare partners.

We continue to work closely with our healthcare partners and government officials to ensure we are taking appropriate measures and will update our protocols as necessary during this evolving situation.

Our mission is to be a welcoming, caring home away from home for our guests. Although we can’t offer hugs or a comforting hand on the shoulder right now, compassion is in our hearts, and you will see it in our eyes and hear it in our voices.

How You Can Help

April 24, 2020

Kathy’s House was featured in an article in the Milwaukee Journal Sentinel and West Now discussing COVID-19 and the effect the pandemic has had on our fundraising efforts and our guests.

April 21, 2020

Fox 6 Now did a story on Kathy’s House remaining open during the COVID-19 pandemic and the creation of the Critical Operations Campaign. Click here for the story.

April 10, 2020

Please click here to hear a message from President & CEO, Patty Metropulos announcing the Critical Operations Matching Challenge!

March 31, 2020

Kathy’s House creates a Critical Operations Campaign in response to the COVID-19 pandemic. Your support of this campaign will help Kathy’s House remain fiscally sound during this unprecedented time. We need your help now more than ever! To donate, please click here. Thank you for your continued support.

Read the latest correspondence from Kathy’s House President & CEO, Patty Metropulos concerning the COVID-19 pandemic and it’s effect on our operations.

March 27, 2020

Dear Supporter,
We hope that you and your families are staying safe and healthy during the Coronavirus (COVID-19) crisis.  
We want to let you know that we remain open so we can continue to serve patients and their families in need of cancer and other life-saving treatments.  Our board and staff are committed to our mission and to keeping our guests safe  many who are in the highest risk category for contracting COVID-19.  To do this, we are limiting the number of guests in the house and have adopted new safeguards.   
One of which is to suspend our popular meal program, where volunteers come to the House to prepare dinner for our guests.  Knowing how much our residents really appreciate and rely on these dinners, our board members and other donors have graciously offered to pay for meals to be delivered from local restaurants.  Thanks to these kind acts of generosity, we can keep things as normal and safe as possible while supporting our struggling local businesses – and our guests are so grateful!
“Dear Board of Directors- we really enjoyed the dinner tonight sponsored by you. This has been the most challenging time in our lives and your gesture certainly warms our hearts. Thank you so much. It feels like Thanksgiving in March. We wish you and yours the best during this challenging time. With heartfelt thanks.”
Norbert & Denise D. Green Bay, WI.

Thanks to our new safeguards, our guests remain safe from COVID-19 while they continue to have access to the vital, life-saving medical care they need. Unfortunately, cancer and other serious illnesses don’t cease because of a pandemic!

The COVID-19 pandemic has caused concern for all of us.  It has impacted nearly every aspect of our lives and is changing every day. With that in mind, we want to share some vital updates with you:

* We are committed to staying open, adapting our safeguards as needed so our guests stay safe.
* Per the latest updates, we remain on track to break ground on the new Kathy’s House in April. Our vision for our “New Home for Healing” remains steadfast and the need to serve more guests in need of life-saving access to healthcare remains urgent.  Stay tuned for photos of this momentous event! Our celebratory groundbreaking is tentatively scheduled for July 1, 2020.
* The Kathy’s House Gala, scheduled for May 16th has been cancelled.  This is our primary fundraising event of the year and vital to our ability to serve patients and their family members. Proceeds raised from this event cover 25% of our total operating costs.  In response we have begun a Critical Operations campaign to ensure we remain fiscally sound.  When things resume to normal, we want to be ready to return to our normal high occupancy levels, serving as many patients and guests as our current facility allows.  If you are able to help with our Critical Operations campaign, please click here to donate.

Thank you for your continued support. We are all in this together – and it’s together, that we will endure this surreal time, take care of our guests and remain on track to build “A New Home for Healing”!
Again, our thoughts are with you and your families.  Please stay well.  



Patty Metropulos
President & CEO